Monthly Archives: August 2013



Design Thinking: Where our thinking starts will effect where our thinking goes

There is a big difference between the probe “What’s wrong?” and the probe “What works?”

Below you will find a graphic based on the thinking of a successful architect.  Peter Saurcerman,  an architect for 35 years in Northern California.  He believes that groups thinking together in response to the “What works?” probe will be more effective than individuals thinking in response to the “What’s wrong” probe.  As an architect, he sees great value in people thinking together when designing and bringing plans to life.

“What’s wrong?” thinking leads to certain questions – you see some of those in the graphic below in the column labeled Segregated Services Mentality.   Whereas below under the heading Interdependent Services Mentality – the  “What works?” column,  you will find questions that reflect the direction of thinking launched from the initial stimulus of “What works?”.

Let’s think bigger than just the planning and building of a structure.  Here are possible situations that might prompt someone, or a group of people, to begin to travel down a probing path that starts with either, “What’s wrong?” or What works?”:

A less than normal sales total for a business for July of 2013 compared to July of 2012, 2011 and 2010.

A school district of 1400 students experiences a loss of 100 students at the start of school in 2012 as compared to 2011, 2010 and 2009.

A state wants to dramatically increase the number of tourists that visited the state in the course of a year.

A school hot lunch program wants to increase the number of students that use their service.

In each situation a person or group of people could look for “what is wrong” and in doing so they might find a problem that they agree needs to be solved. They might find two of three problems to fix.  The frame of looking for ‘what is wrong’ leads to people focusing in on problems. This focus can lead blame, control and changes that may or may not serve the common good. They may or may not fix the problem.  And, a culture of “problem spotting” will be reinforced.

Conversely, a person or group of people can look at “what is” and ask themselves: “What is working currently?” and “What strengths can be built upon?”  These probes can lead to big picture thinking and  thinking about what the overarching goal is and what possibilities exist for reaching the goal.  Obviously, a positive frame alone, without intentional action, will not lead to different outcomes. So, framing is a start that can lead to action in the direction of what is possible and desired.  This focus can lead to a culture of sharing a big picture focus and an appreciation of actions that can move from the current situation to the preferred future.

The bottom line is:  Where our thinking starts will effect where our thinking goes.

Design Thinking

How does important, complicated, and serious work get done?

Think putting a man on the moon.

Think bring Apollo 13 home.

Through collaboration!  

Our times require us all to be willing, able and effective in our collaborations within and across networks.  We need to be explores of the power and potential of ‘interdependence’ because we and others are investors, owners, caretakers and creators of the physical and thoughtful community space we share. Healthy collaborations may ‘just happen’ yet, more likely, they will need to be nurtured and developed.  We need to be committed to connecting with others collaboratively and be prepared to find new ways to build, sustain and expand communities of collaborations for the good of each and every student.

  • Yes, times are complex!
  • Yes, the stakes are high for our students and community!
  • Yes, there are many that are caught in “can’t” – wrapped up in a negative spiral.
  • We need to avoid the nonconstructive energy that is sometimes around us.  We have potential – together, we can make a difference!!!

We need to develop the capacity to mobilize our collective potential and turn it into positive power – to set in motion positive ripples of confidence, energy, enthusiasm, and performance.   Getting good at appreciating ‘what is’ provides us with a focus to help as we frame our day, our work and or our sense of the possible.  A positive, forward looking, plan allows us and others to approach and tackle the real world challenges and opportunities we encounter with resourcefulness.  Together we need to discover and focus on the direction and actions leading to outcomes of improvement for our students and our communities.thought_through-scaled1000