More thoughts on change: Michael Fullan sees change in complex situations as a process that cannot be understood and handled simply in terms of cause and effect. Instead of managing such situations by applying local fixes, we need a “feel” for leading complex change, as Fullan puts it, and an approach that is developed and refined as an on-going process.
Fullan suggests a number of points of reference to help develop an on-going process of understanding change. One is “reculturing”, transforming the culture of an organization and changing the way things are done. New ways of doing things need to be in line with moral purpose, but also appropriate to collaboration and the building and testing of knowledge. He also stresses the importance of heeding the messages of those who resist change. From – “Leading in a Culture of Change” Jossey-Bass, 2001